Responsible Gaming Policy

This Responsible Gaming Policy explains how Reef Spins Australian approaches gambling-related information and harm prevention. Gambling should only be treated as paid entertainment, and you must accept the risk of losing money.

If gambling is causing concern, contact Gambling Help Online or call the National Gambling Helpline on 1800 858 858. Based on the service’s current information, support is free, confidential and available 24 hours a day, seven days a week.

About Reef Spins Australian

This policy governs your use of this informational website. It does not replace the casino operator’s responsible gambling rules, account terms or self-exclusion procedures.

Reef Spins Australian cannot:

• Open, suspend, limit or close an account held with a third-party operator.
• Apply deposit, spending, loss or session limits to that account.
• Process or stop deposits, bets or withdrawals.
• access or change an operator’s self-exclusion records.
• Guarantee that an operator offers a particular responsible gambling tool.

You must contact the relevant operator directly to confirm which tools it offers and how they work. Third-party websites have their own terms, privacy practices and account procedures.

Australian legal context

You must be at least 18 years old to use gambling services or access age-restricted gambling material.

Australian law prohibits operators from offering certain interactive gambling services, including online casino games, to people in Australia. Reef Spins Australian does not claim that an offshore gambling service is legal for Australian players.

This page provides general information, not legal advice. You should obtain independent legal advice if you need guidance about your circumstances.

You must not use information on this website to avoid Australian law, bank restrictions, website blocks or self-exclusion controls. Our Terms and Conditions explain the rules for using this website.

Gambling involves financial risk

Gambling outcomes depend on chance and may result in the loss of all money staked. Previous wins do not make a future win more likely, and no strategy removes the house advantage.

Do not treat ReefSpins or any other gambling service as:

• A source of income.
• An investment.
• A way to pay bills or debts.
• A method of recovering previous losses.
• A substitute for financial advice or support.

Only use money left after paying for housing, food, utilities, transport, healthcare, debts and savings commitments. A budget of AUD 50 is still a potential loss of AUD 50.

Warning signs of gambling harm

Gambling harm can affect your finances, health, work and relationships. It can develop gradually or appear after a short period of heavy gambling.

Warning signs may include:

• Spending more money or time than planned.
• Repeatedly increasing deposits or stakes.
• Trying to recover losses through further gambling.
• Borrowing money, using credit or selling possessions to gamble.
• Hiding gambling activity or financial losses.
• Missing bills, work, study or family commitments.
• Feeling anxious, angry or restless when you cannot gamble.
• Using gambling to escape stress, loneliness or low mood.
• Continuing after gambling has harmed your finances or relationships.
• Thinking about gambling for much of the day.

One sign may be enough to take action. You do not need to wait for severe financial loss before seeking support.

Set personal limits

Set limits before you deposit or start a session. Do not increase them during play.

Spending and loss limits

Choose a fixed amount that you can afford to lose. Keep this money separate from funds needed for daily expenses.

A spending limit controls the total amount you use. A loss limit tells you when to stop, even if you have time or money left within another budget.

Time limits

Decide how long you will play and set an alarm. Stop when the time ends.

Take regular breaks and avoid gambling when you should be sleeping, working, studying or caring for someone.

Rules for safer decisions

You should follow these basic protections:

• Never borrow money to gamble.
• Never use rent, grocery, bill or debt-repayment money.
• Do not chase losses.
• Do not increase stakes to recover money.
• Do not gamble while distressed, angry or depressed.
• Do not gamble under the influence of alcohol or drugs.
• Do not rely on gambling to change your financial position.

If you repeatedly break your limits, stop gambling and seek support.

Self-assessment checklist

Ask yourself these questions honestly:

• Have I spent more than I planned?
• Have I tried to win back money that I lost?
• Have I hidden my gambling from someone?
• Has gambling affected my sleep, mood, work or relationships?
• Have I borrowed money or delayed a bill because of gambling?
• Do I find it hard to stop once I start?
• Do I feel anxious or irritable when I cannot gamble?
• Have I ignored a limit that I set?

A “yes” answer may indicate that you should take a break, use self-exclusion or speak with a gambling counsellor. Gambling Help Online also provides information about online self-exclusion.

Operator account tools

A gambling operator may offer account controls such as:

• Deposit or spending limits.
• Session or time limits.
• Loss limits.
• Reality checks showing session duration or spending.
• Short time-outs or cooling-off periods.
• Temporary or permanent self-exclusion.
• Marketing suppression.

Availability, activation periods and account effects differ between operators. Check the operator’s own responsible gambling policy and contact its support team for confirmed details.

Reef Spins Australian cannot activate these controls or close an operator account for you. It also cannot reverse deposits or control withdrawals. Read our informational Withdrawal Policy and then check the operator’s own withdrawal rules.

BetStop and self-exclusion

BetStop – the National Self-Exclusion Register is an Australian Government service. Its scope covers Australian-licensed online and phone wagering providers.

BetStop does not block every gambling website, and it should not be described as a universal block for offshore online casinos. The ACMA explanation of BetStop provides information about the register and participating wagering providers.

If BetStop does not cover a website you use, contact that operator about direct self-exclusion. You can also combine self-exclusion with blocking software, financial controls and professional support.

Do not try to avoid a self-exclusion restriction. If you feel an urge to bypass one, call 1800 858 858 or speak with someone you trust.

Blocking software and device controls

Blocking software can restrict access to gambling websites and apps. Gambling Help Online provides information about online protection and gambling-blocking software.

You can also use device-level controls, including:

• Website restrictions on phones, tablets and computers.
• App installation controls.
• Password-protected parental controls.
• Screen-time limits.
• Advertising and content restrictions.

Ask a trusted person to set the password if controlling the settings yourself would make them easy to reverse.

Financial protections

Some Australian banks offer gambling transaction blocks. Ask your bank which controls apply to your cards and accounts.

You may also:

• Lower card and transfer limits.
• Remove stored payment details from gambling accounts.
• Disable access to credit.
• Separate bill money from discretionary funds.
• Ask a trusted person or financial counsellor for help managing payments.

Do not attempt to bypass a bank block or use another payment method to defeat it. A failed gambling payment can be a prompt to stop and seek help.

Protecting minors and shared devices

People under 18 must not gamble or access gambling accounts. Do not share your account, password or payment details with a minor.

On shared devices, sign out after each session and do not save login or card details. Use parental controls, age restrictions and separate device profiles. Keep identity documents and financial records out of reach.

Marketing preferences

Gambling advertising can trigger urges to gamble. Use unsubscribe links, notification settings and operator account controls to stop marketing where available.

You can also mute gambling-related social media accounts, turn off app notifications and adjust advertising preferences on your devices. Reef Spins Australian marketing preferences apply only to messages sent by this website. They do not control messages from ReefSpins or another third-party operator.

Our Privacy Policy and Cookie Policy explain how this website handles personal information, cookies and related choices.

Support for family and friends

Gambling harm can also affect partners, relatives and friends. You can offer support without lending money, paying gambling debts or taking control through threats.

Speak calmly, describe the behaviour that concerns you and encourage professional help. Protect your own finances and seek advice about joint accounts, debts or household bills. Gambling Help Online supports people affected by someone else’s gambling as well as people who gamble.

Immediate support

For gambling support, contact Gambling Help Online or call the National Gambling Helpline on 1800 858 858. Based on the service’s current information, help is free, confidential and available 24/7.

If you are in emotional crisis or thinking about suicide, contact Lifeline on 13 11 14. Call 000 if you or another person is in immediate danger.

Contact Reef Spins Australian

For questions about this Responsible Gaming Policy, contact [email protected]

Reef Spins Australian can answer questions about this informational website. It cannot manage your third-party gambling account, apply self-exclusion or resolve an operator dispute.